SV-RX-001
For pharmacies
Stop writing addresses on receipts.
HIPAA-compliant delivery management integrated with the PMS you already run. 30-day free pilot, then $79/mo — founding cohort locks $49/mo for 12 months.
HIPAA
by construction
4 gates
chain of custody
< 1 week
to go live
Better Life Pharmacy · San Diego, CA
One prescription · two realities
The paper trail your staff runs today · the automated path Suavo ships.
Same prescription. Same pharmacy. The difference is the software running between PioneerRx and the patient's door.
The paper way · today
~2h 44min
Two-receipt paper shuffle
- 08:02Rx marked ready in PioneerRx
- 08:04Tech prints paper receipt (×2 copies)
- 08:15Driver picks up · signs one copy
- 09:32Driver returns second copy · signed
- 10:14Staff scans receipt on Canon · saves to folder
- 10:46Staff types status into PioneerRx manually
- 11:02Patient calls · 'where is my Rx?'
- ...Repeat × 40 per day · 7 hours/week wasted
Exposure
No HIPAA chain of custody. No BAA with drivers. No proof of delivery if the Board audits. Patients asking where their prescription is. Technicians tied to the phone instead of filling.
The Suavo way · live
~33 min · one tap
SuavoAgent + chain of custody
- 08:02TechRx marked READY in PioneerRx
- 08:02SuavoAgentSuavoAgent captures Rx + patient · verified BAA
- 08:03PharmacistPharmacist taps 'Approve' · driver dispatched
- 08:18DriverDriver scans · chain of custody handoff signed
- 08:34PatientPatient verified · photo + DOB match
- 08:34SuavoAgentWriteback to PioneerRx status=DELIVERED
- 08:35PlatformImmutable audit log · 7-year retention
- →ResultZero phone calls · zero paper · zero manual entry
Result
Chain of custody signed and audited at every handoff. BAA-covered drivers. Board-ready audit log. Technicians back on prescriptions instead of the phone. PioneerRx stays the source of truth — Suavo writes back automatically.
Staff time recovered
~7 hrs / week
Phone calls avoided
≈ 40 / day
Manual data entries eliminated
100%
The daily reality
Three things delivery breaks, every day it isn't solved.
Technicians answer 'where is it?' 20 times a day.
Up to 30% of new prescriptions go unfilled when delivery is uncertain.(NCPA)
Paper logs won't survive a Board audit.
Digital chain of custody replaces clipboards, texts, and post-its.
Patients transfer when delivery feels uncertain.
Industry benchmarks suggest pharmacies that deliver see 6–8% revenue recovery.(Industry benchmarks)
Old way vs Suavo
Eight systems. One replacement.
| Capability | Old way | Suavo |
|---|---|---|
| Tracking | 'Call the driver' | Real-time GPS + patient ETA SMS |
| Proof of delivery | Paper signature | Digital signature + photo + GPS stamp |
| Patient notifications | 'We'll call them' | Automated SMS at every stage |
| Failed delivery | Driver calls pharmacy | Auto return-to-pharmacy flow with audit log |
| Chain of custody | Clipboard | Digital signatures at every handoff |
| PMS integration | Manual re-entry | Auto-sync from PioneerRx, QS/1, Liberty, BestRx |
| Compliance | 'We do our best' | HIPAA audit trail, BAA, 7-year retention |
| Reporting | Spreadsheets | Per-delivery P&L, route analytics |
Integrations
Works inside your workflow.
Pharmacy systems
- PioneerRx
- QS/1
- Liberty
- BestRx
- Framework
Operations
- Stripe Connect
- Twilio
- SendGrid
- DocuSign
Fleet
- Checkr
- Gusto
- Mapbox
- Google OR-Tools
BAA on every partner.
Compliance
When the Board asks, you have an answer.
HIPAA + BAA
BAA signed with every partner. No PHI leaves your BAA perimeter.
Chain of custody
Digital signature, photo, and GPS stamp on every handoff.
7-year audit retention
Immutable audit log keyed to patient and Rx. 45 CFR § 164.312(b).
Cold chain
Temperature monitoring for GLP-1s and biologics. Auto-suspend on break.
Customer proof
From pharmacists who run it daily.
“We used to lose an hour a day on 'where's my prescription' calls. Now our techs don't touch the phone for delivery questions.”
Nadim A.
Owner, Better Life Pharmacy
Pricing
Transparent. One number. No surprises.
Starter
$99
/ month · billed annually
- ✓PMS integration (PioneerRx live, 6 more in beta)
- ✓Driver app + chain of custody
- ✓Patient SMS + email notifications
- ✓Cold-chain temperature logging
- ✓Audit trail export (7-year retention)
- ✓Up to 200 deliveries / month
Pro
$179
/ month · + $1.50–$2.50 per delivery commission
- ✓Everything in Starter
- ✓Marketplace access — hand routes to Suavo fleet operators
- ✓AI-optimized dispatch (OR-Tools + ML)
- ✓Cold-chain module for GLP-1 / temperature-sensitive Rx
- ✓White-label branding on the patient app
- ✓Transaction fee stacking (SMS, signatures, photo proof)
Enterprise
$349+
/ month · volume rates
- ✓Everything in Growth
- ✓Volume rate card (higher split, lower SaaS)
- ✓SSO, SCIM, dedicated solutions engineer
- ✓Private BAA + pentest reports under NDA
- ✓Custom PMS + HL7 FHIR integrations
- ✓Named onboarding engineer
Ready when you are
Ready to talk?
15-minute call. We'll walk through your current setup and show you exactly what changes — and what stays the same.