SV-RX-001
For pharmacies
Stop writing addresses on receipts.
HIPAA-compliant delivery management integrated with the PMS you already run. 21-day free trial, then $79/mo — founding cohort locks $49/mo for 12 months.
HIPAA
by construction
4 gates
chain of custody
< 1 week
to go live
Better Life Pharmacy · San Diego, CA
One prescription · two realities
The paper shuffle, replaced by one tap.
- 08:02Rx ready in PioneerRx
- 08:04Print 2 paper receipts
- 08:15Driver signs one copy
- 10:14Scan receipt to a folder
- 10:46Re-type status by hand
- 11:02“Where is my Rx?” call
No chain of custody. No driver BAA. Nothing to show the Board.
- 08:02TechRx ready in PioneerRx
- 08:02AgentSuavoAgent captures it · BAA-verified
- 08:03PharmacistOne tap to approve · driver dispatched
- 08:18DriverChain-of-custody handoff signed
- 08:34PatientPatient verified · photo + DOB
- 08:35AgentWriteback + immutable audit log
Signed at every handoff. BAA-covered drivers. PioneerRx stays the source of truth — Suavo writes back.
~7 hrs
Staff time recovered / week
≈ 40
Phone calls avoided / day
100%
Manual entries eliminated
The daily reality
Three things delivery breaks, every day it isn't solved.
Technicians answer 'where is it?' 20 times a day.
Up to 30% of new prescriptions go unfilled when delivery is uncertain.(NCPA)
Paper logs won't survive a Board audit.
Digital chain of custody replaces clipboards, texts, and post-its.
Patients transfer when delivery feels uncertain.
Industry benchmarks suggest pharmacies that deliver see 6–8% revenue recovery.(Industry benchmarks)
Old way vs Suavo
Eight systems. One replacement.
| Capability | Old way | Suavo |
|---|---|---|
| Tracking | 'Call the driver' | Real-time GPS + patient ETA SMS |
| Proof of delivery | Paper signature | Digital signature + photo + GPS stamp |
| Patient notifications | 'We'll call them' | Automated SMS at every stage |
| Failed delivery | Driver calls pharmacy | Auto return-to-pharmacy flow with audit log |
| Chain of custody | Clipboard | Digital signatures at every handoff |
| PMS integration | Manual re-entry | Auto-sync from PioneerRx today; QS/1, Liberty, BestRx on the roadmap |
| Compliance | 'We do our best' | HIPAA audit trail, BAA, 7-year retention |
| Reporting | Spreadsheets | Per-delivery P&L, route analytics |
Integrations
Works inside your workflow.
Pharmacy systems
- PioneerRx
- QS/1
- Liberty
- BestRx
- Framework
Operations
- Stripe Connect
- Twilio
- SendGrid
- DocuSign
Fleet
- Checkr
- Gusto
- Mapbox
- Google OR-Tools
BAA on every partner.
Compliance
When the Board asks, you have an answer.
HIPAA + BAA
BAA signed with every partner. No PHI leaves your BAA perimeter.
Chain of custody
Digital signature, photo, and GPS stamp on every handoff.
7-year audit retention
Immutable audit log keyed to patient and Rx. 45 CFR § 164.312(b).
Cold chain
Temperature monitoring for GLP-1s and biologics. Auto-suspend on break.
Customer proof
From pharmacists who run it daily.
“We used to lose an hour a day on 'where's my prescription' calls. Now our techs don't touch the phone for delivery questions.”
Nadim A.
Owner, Better Life Pharmacy
Pricing
Transparent. One number. No surprises.
Starter
$79
/ mo · billed annually
- ✓PMS integration (PioneerRx live)
- ✓Driver app + chain of custody
- ✓Patient SMS + email alerts
- ✓Cold-chain temperature logging
- ✓Up to 200 deliveries / month
Pro
$149
/ mo · + per-delivery on overflow
- ✓Everything in Starter
- ✓Marketplace overflow — hand routes to Suavo fleets
- ✓AI-optimized dispatch
- ✓Cold-chain module for GLP-1 / temp-sensitive Rx
- ✓White-label patient app
Enterprise
$299+
/ mo · volume rates
- ✓Everything in Pro
- ✓Volume rate card (higher split, lower SaaS)
- ✓SSO, SCIM, dedicated solutions engineer
- ✓Private BAA + pentest reports under NDA
- ✓Custom PMS + HL7 FHIR integrations
Ready when you are
Ready to talk?
15-minute call. We'll walk through your current setup and show you exactly what changes — and what stays the same.